We want to make sure that you and all other guests are provided with a quality experience which is both timely and professional. To ensure reliable and consistent services for all of our guests, please be aware of the following booking and appointment policies.
Please Arrive Early:
Every appointment has an allotted time period reserved especially for that guest, and we want you to get the most out of your appointment time. If it is your first visit, please arrive at least 10 to 15 minutes before your appointment start time in order to complete all necessary paperwork without cutting into your session time. For all returning guests, please arrive at least 5 to 10 minutes before your appointment time to check in, get situated, and be ready to go for your full allotted session time.
Arriving late will cut into your session time and may result in additional charges if your appointment has to be cancelled. If you arrive more than 15 minutes after your appointment time, your appointment will be canceled and you will be charged 50% of the service fee, per our late cancellation policy (see below). Out of respect for other guests, we cannot cut into another guest’s appointment time to make up for your lost appointment minutes if you are late.
Online Booking Policies
First Time Guests:
If this is your first visit to FUSE salon and spa, please call our Guest Services staff for assistance. This will ensure that your booked services are appropriate for your needs.
Contact us! 815.468.1500
In order to schedule your appointments online, please observe and agree to the following:
- Please do not schedule a time slot that is too short for the service you are requesting (e.g., don’t book for a haircut when you’re trying to get in for color).
- Please schedule only one appointment per service and time period
- If you need to cancel your appointment, please do so within 48 hours
Gratuity is never expected but always appreciated. If you’d like to tip your provider(s) for a job well done, please be aware that we are unable to accept gratuity on credit/debit cards. Providers accept cash, check, and a variety of online payment methods for gratuity. We also offer an ATM onsite.
How to find us
We are located at 28 Kansas Street, Suite 1B in historic downtown Frankfort. There is a parking lot across the street from our location. If that lot is full, street parking is also available. We are in between Isabel’s Journey and Fat Rosie’s, just down the street from Francesca’s and across the street from Breidert Green. Look for our sign: IMAGE HERE Use the main doors to enter the building; we are just to the left as you enter. Our spa is on the second floor, but please check in with the main front desk on the first floor before proceeding upstairs.
Deposit policy for complex appointments
(e.g., color correction, first time eyelash extensions, hair extensions, and keratin treatments):
- Any service that is expected to last more than 2 hours may require a 50% deposit. The deposit is nonrefundable in the event that your appointment is cancelled with less than two business days’ notice.
- Hair extension and lash extension clients will be required to sign paperwork acknowledging receipt of home care instructions. FUSE salon and spa will not be responsible for failure to follow proper home care guidelines.
Example: We require up to a $75 deposit from first time guests for all services which are regularly priced at $150 or above (based on the regular price, not membership pricing). Recurring guests may also be asked for a deposit on full sets. The deposit is non-refundable, and will be applied towards your service. If you No Show or Late Cancel, your deposit will be forfeited. If we are unable to provide your service due to non-compliance of our appointment policies, it will also result in a forfeiture of your deposit.
Download / Printable Policies