Contact Us
For questions or appointments, we are a call away!Visit
28 Kansas Street
Frankfort, Illinois 60423
Contact
(815) 468-1500
fusesalon28@gmail.com
Appointment
First time appointments, please call for your appointment.
FAQ & Policies
SALON POLICIES
We want to make sure that you and all other guests are provided with a quality experience which is both timely and professional. To ensure reliable and consistent services for all of our guests, please be aware of the following booking and appointment policies.
FIRST TIME CUSTOMERS
If this is your first visit to FUSE salon and spa, please call our Guest Services staff for assistance. This will ensure that your booked services are appropriate for your needs.
Contact us! 815.468.1500
PLEASE ARRIVE EARLY
Every appointment has an allotted time period reserved especially for that guest, and we want you to get the most out of your appointment time. If it is your first visit, please arrive at least 10 to 15 minutes before your appointment start time in order to complete all necessary paperwork without cutting into your session time. For all returning guests, please arrive at least 5 to 10 minutes before your appointment time to check in, get situated, and be ready to go for your full allotted session time.
GRATUITY
Gratuity is never expected but always appreciated. If you’d like to tip your provider(s) for a job well done, please be aware that we are unable to accept gratuity on credit/debit cards. Providers accept cash, check, and a variety of online payment methods for gratuity. We also offer an ATM onsite.
LATE ARRIVALS
Arriving late will cut into your session time and may result in additional charges if your appointment has to be cancelled. If you arrive more than 15 minutes after your appointment time, your appointment will be canceled and you will be charged 50% of the service fee, per our late cancellation policy (see below). Out of respect for other guests, we cannot cut into another guest’s appointment time to make up for your lost appointment minutes if you are late.
DEPOSITS FOR COMPLEX APPOINTMENTS
(e.g., color correction, first time eyelash extensions, hair extensions, and keratin treatments):
- Any service that is expected to last more than 2 hours may require a 50% deposit. The deposit is non-refundable in the event that your appointment is cancelled with less than two business days’ notice.
- Hair extension and lash extension clients will be required to sign paperwork acknowledging receipt of home care instructions. FUSE salon and spa will not be responsible for failure to follow proper home care guidelines.
Book Now
USE OUR LINK TO BOOK NOW. FIRST TIME CLIENT? GIVE US A CALL TO CUSTOMIZE YOUR FIRST EXPERIENCE!
